By Kaitlyn Steffenhagan
For a stressed out K College student, sometimes nothing can make your blood boil more than the Internet shutting down right in the middle of an intense Sporcle quiz.
In the seemingly unending struggle with campus Internet, students last week experienced problems with their wireless connection. Many students and faculty were unable to connect to ResNet, or their connections were lost during Internet sessions. These connection breaks required users to re-login to the system and begin a new session.
Many students were frustrated by the issue. “There are times when I had to restart my computer to get a connection, which is frustrating when I’m in the middle of something,” sophomore Kamille Cross said.
“We became aware a week ago Sunday,” said Greg Diment, Associate Provost for Information Services. Since then, the College worked quickly to fix the problem. Information Services engaged with a student adviser to address the issue.
The problem stemmed from an error condition on the network that connects wireless computers to the rest of the school’s network. Once it was identified, Information Services was able to have the connection fixed by Tuesday afternoon of week three.
“If students ever do have problems, we would encourage them to report it to their RCC or the Help Desk,” Diment says. “That way, we can get a bigger picture and work to fix it.”